1. What is the difference between formal and informal groups? Explain how you would manage each type of group in help- ing an organization achieve success.

2. What is the difference between a group and a team?

3. As a manager, would you ever create teams that is both

problem-solving and cross-functional? Explain.

4. What signs would you look for as a manager to indicate that a team in your organization is "storming"? What would you do if the team was indeed "storming"? Why?

5. What is the role of trust in building effective teams? As a manager, how would you build trust within a team?