\#1- What is the main difference between being the Team Leader and a Team Member: a) Thinks about the Team Results rather than individual success b) Make realistic commitments to the team to get tasks done and then completes them on time c) Communicates team progress (the good and the bad) to management d) Works to develop trust and responsibility by acting in a professional manner \#2 - the reasons that Teams should have Team Meetings is to: a) Share progress on individual tasks with each other b) Make decisions on what the next steps of the team should be c) Support each other by offering help if other team members are falling behind (d) All of the above \#3 - Before each Team Meeting an Agenda should be issued that contains: a) The date, time and location of the meeting b) A summary of items that the Team will review during the meeting indicating who will lead the discussion of those items with an estimate of how much time will be allocated c) Who will be filling each of the key roles (Leader Time Keeper, Scribe, Observer) (d) All of the above. \#4 - In a Team Charter you would use Ground Rules to: a) Define what the Team is setting out to do (b) Identify the behaviors that the Team expects from its members c) Define the actions that will take place if a ground rule is violated d) Define how the Team will measure if it is successful \#5 - The Team Ground Rule that I think will most likely be broken first is: a) Be on time - someone (I hope it's not me) will be late for a Team Meeting b) Participation - someone will fall asleep during a team meeting (probably not me) c) Not getting tasks done on time - someone will forget to do something (that's NEVER me, is it? d) Doing a good job - someone will submit sloppy work to the Team (what if that's me - ahhh!) H6 - Who determines which performance measures to use and what the target levels should he? a) The customers who pay for the goods and services we provide b) The owners of the company who stand to make profits on company operations c) The managers responsible for the operations of the business d) The employees performing the tasks being measured 47 - If our business is measuring "Service Level: the rate we fill customer needs" we are measuring within which of the following main categories: a) Input Measures b) Process Measures c) Outcome Measures d) Performance Measures H8 - If I was hired as the manager of a service company that stores (warehouses) inventory for other companies and then ships that inventory to consumers as they are sold, a performance measure that would put in place would be: a) Inventory Accuracy (we want a 100\% match between what we have physically and what we have in our computer inventory systems) b) Order Picking Accuracy (we want our workers to ship out items to customers with 100% accuracy) c) Warehouse Space Utilization (we want to track this so we know if we are running out of space) d) All of the above would be viable performance measures 49-Which of the following "Big Four" performance measures is internally focused on company performance rather than externally focused on customer impact? a) 100% on Time b) 100% complete c) D\% Defects d) ??P\% Profitability H10 - Which of the following is NOT one of the Problem Statement Guidelines: a) Problem statements should be stated in measurable and objective terms b) Problem statements should not try to infer what the cause of the problem is c) Problem statements should indicate how to resolve the problem d) Problem statements should show that the problem is large enough that it's worth solving