1. What language style should a facility manager use to internally market the facility management (FM) organization? Business terminology, to demonstrate sophistication and business prowess. Facility managers should downplay terminology to avoid confusing stakeholders. Facilities terminology, to demonstrate expertise and skill in the facility manager's primary field. The terminology of the stakeholder that they are working with, to demonstrate an understanding of the stakeholders perspective

2. What is NOT an observation technique a manager can use to recognize when conflict exists in an organization? Be sensitive to the mood and verbal/nonverbal cues of stakeholders. Ask trusted staff members to report regularly on what they are hearing among staff. Have regular conversations with employees and other stakeholders. Treat drops in performance levels as potential conflict red flags.

3. Which facility management tool lists a facility manager's portfolio of facilities and may include elements such as a gap analysis, recommendations for new spaces or buildings, and recommendations for new service programs? Tactical plan Facilities register Statement of requirements Strategic facility plan