1 What question will best help you to interpret your baseline data?

a. Who is responsible for the problem?

b. Who is the customer?

c. What is the severity of the problem?

d. What is the solution?

2 Which of the following is NOT an important question to ask when developing a data collection plan?

a. Who will be responsible for collecting the data?

b. What is the source of the data?

c. What is the reason for collecting the data?

d. Is it possible to make decisions without collecting data?

3 What is the definition of a "measure"?

a. The scope of the process

b. A quantified value or characteristic

c. A visual representation of the process steps

d. The lessons learned from an implemented solution

4 Which of the following represents the best set of questions to ask when planning for data collection?

a. What are the lessons learned? Where else could this solution be implemented? What is the impact of the solution?

b. What will the implementation cost? Who should be part of the pilot? Where is the best area to test the solution?

c. What is the measure? What is the operational definition? How will the data be collected?

d. What is the scope of the process? Who is the customer? What is the high-level view of the process?