Which are the correct steps in the Measure Phase?

1. Select Measures, 2. Develop Plan to Collect Data, 3. Create Operational Definitions, 4. Collect Baseline Data

1. Collect the Baseline Data, 2. Analyze Data, 3. Graph the Data, 4. Identify Improvement Opportunities

1. Determine the Data Types, 2. Collect the Data, 3. Graph the Data, 4. Analyze the Data

1. Graph the Data 2. Determine Root Cause, 3. Identify Improvement Opportunities, 4. Collect Baseline Data

2. What question will best help you to interpret your baseline data?

A. Who is responsible for the problem?

b. Who is the customer?

c. What is the severity of the problem?

d. What is the solution?

Which of the following would be a balanced set of measures for any given project?

Input measures, process measures and output measures

Output measures only

Effectiveness measures only

Cycle time measures only

Which of the following is involved with creating an Operational Definition for a measure?

Determine the start and stop points of a cycle time measure

Assessing the risk of a process change

Determining the customer of the process

Selecting the process team