1. What should you do if you determine the root cause and find that it is out of your control?

A. Nothing. Once you determine the root cause, your work is done whether it is in your control or not.

B. Quit

C. Go back up to the previous question and see if you have control over that response

D. Use a different analysis tool

2. Which common root cause analysis tool is used when there is likely a single cause to a single problem?

A. 5 Whys

B. Affinity Diagram

C. Gathering Data

D. Fish Bone

3.The sub-branches of a fishbone diagram answer which of the following questions?

A. Where is the cause?

B. How does this solve the problem?

C. Why is this a cause?

4. What is the purpose of using a 5 Whys analysis?

A. To determine the root cause of a problem

B. To help employees consider other perspectives.

C. To allow employees to spend more time solving a problem.

D. To find a solution to the problem.

5. In a fishbone diagram, the head of the fish represents which of the following?

A. The problem

B. The cause

C. The solution

D. The results

6. There is always one root cause to a problem.

TURE

FALSE