$1)$ When developing a direct message, where should you make your main idea?$*2$ pointsA$)$ In the closing paragraphB$)$ At the beginning of the messageC$)$ After offering reasons why you need to make the requestD$)$ At the end of the middle paragraphE$)$ After an introductory paragraph that introduces yourself and your role in the organization$2)$ When preparing a routine request, what approach is most appropriate to use?$*2$ pointsA$)$ PersuasiveB$)$ Indirect approachC$)$ Bulleted factsD$)$ Direct approachE$)$ Social media$3)$ Which of the following shows the best use of tone when writing a routine request?$*2$ pointsA$)$ "I need a copy of the budget."B$)$ "Send me the latest version of the budget."C$)$ "Can I have the budget by Tuesday?"D$)$ "I need you to email the budget immediately."E$)$ "Please send me a copy of the budget."$4)$ When determining the format for a message, a direct approach would work best under whichconditions?$*2$ pointsA$)$ The audience will likely comply.B$)$ The audience might be upset with the news.C$)$ The audience has little time to read an explanation before reading the news.D$)$ The audience will probably not agree with the news.E$)$ The audience has little understanding of the reason for writing$\mathrm{.}5)$ Which of the following will improve the likelihood of getting the desired response?$*2$ pointsA$)$ Ask the audience for their feelings on the topic.B$)$ State exactly what you want.C$)$ Explain to the audience what you are working on and ask for their help.D$)$ Tell the audience how the information will be used.E$)$ Tell the audience who the information will be forwarded to$\mathrm{.}6)$ In a direct request, where is the request explained in detail?$*2$ pointsA$)$ In the opening line of the communicationB$)$ In the opening paragraph of the communicationC$)$ In the body of the communicationD$)$ Repeated several times throughout the entire communicationE$)$ At the close of the communication$7)$ Which of the following is the best way to handle multiple requests when responding to requests from a reader?$*2$ pointsA$)$ Send a new message for each request.B$)$ Use a new paragraph in the body of the message for each request.C$)$ Discuss the most important request first in the body of the message.D$)$ Put all the requests in one long paragraph.E$)$ List the request on an additional page$\mathrm{.}8)$ Telling the audience about relevant deadlines and how you can be reached should be done in which section of the direct formatted message?$*2$ pointsA$)$ Opening paragraphB$)$ Immediately after the explanation of what you wantC$)$ In the body of the messageD$)$ In the closing paragraph of the messageE$)$ In the paragraph above the close that explains information relating to your request$9)$ What should you do when developing a routine request or a positive message?$*2$ pointsA$)$ Slowly build up to the request or main ideaB$)$ Not assume that your audience will complyC$)$ Demand action to ensure complianceD$)$ Be non$-$specific when stating what you wantE$)$ State precisely what you want$10)$ How should a routine request begin?$*2$ pointsA$)$ With a clear statement of requestB$)$ With a buffer that builds up to the main requestC$)$ With a justification for the requestD$)$ With an attention$-$getting statement, fact or questionE$)$ With the phrase "thank you" or similar words of appreciation$11)$ When should you use a routine request format?$*2$ pointsA$)$ When using a demanding tone to ensure complianceB$)$ When assuming that your audience will complyC$)$ When spelling out exactly what you wantD$)$ When first offering a justification for the requestE$)$ When beginning with the phrase "thank you in advance"$12)$ When proofreading, which of the following should be accomplished on the first round of proofreading?$*2$ pointsA$)$ Spelling and grammarB$)$ Overall toneC$)$ Ensuring overall goals are accomplishedD$)$ ClarityE$)$ Conciseness$13)$ Which of the following can help determine the scope of the revision process?$*2$ pointsA$)$ The medium and nature of the messageB$)$ Only the medium usedC$)$ The nature of the messageD$)$ Available time and skill levelE$)$ Available time and location of the audience$14)$ When revising for digital formats, what should receive special attention during the revision process?$*2$ pointsA$)$ Audience needsB$)$ Audience locationC$)$ Headings and subheadingD$)$ Spelling, grammar and clarityE$)$ Use of compatible technology$15)$ After proofreading to ensure overall goals are accomplished, what should the second round of proofreading consider?$*2$ pointsA$)$ DeadlinesB$)$ Spelling and grammarC$)$ Overall toneD$)$ Audience locationE$)$ Clarity and conciseness$16)$ When evaluating the content of the message, what should the proofreader consider?$*2$ pointsA$)$ Who will actually read the messageB$)$ That the message is accurate, relevant and complete based on audience needsC$)$ That the message contains all the major ideas the writer wanted to includeD$)$ Spelling and grammar are correctE$)$ First impression of the document for the audience$17)$ When evaluating the organization of the message, which of the following is least important?$*2$ pointsA$)$ All points are covered and in a logical and convincing order.B$)$ The most important ideas have the most emphasis.C$)$ Points are not repeated unnecessarily.D$)$ Details are grouped in a logical manner.E$)$ Being formal and academic in your writing style$\mathrm{.}18)$ When evaluating a message to ensure the writing is formal enough to meet the audience's expectations, what should be considered?$*2$ pointsA$)$ ContentB$)$ OrganizationC$)$ ToneD$)$ ClarityE$)$ Details$19)$ Which section$($s$)$ of a message have the greatest impact on the audience?$*2$ pointsA$)$ Visual aidsB$)$ Beginning and endC$)$ First appearanceD$)$ Headings and subheadingE$)$ Subject line$20)$ When editing the work of someone else, which of the following will have the least influence on the document?$*2$ pointsA$)$ Target audienceB$)$ Purpose of the documentC$)$ The editor's writing styleD$)$ Conciseness of the documentE$)$ Organization of the document