12) When developing a direct message, where should you make your main idea?

A) In the closing paragraph

B) At the beginning of the message

C) After offering reasons why you need to make the request

D) At the end of the middle paragraph

E) After an introductory paragraph that introduces yourself and your role in the organization

13) When preparing a routine request, what approach is most appropriate to use?

A) Persuasive

B) Indirect approach

C) Bulleted facts

D) Direct approach

E) Social media

14) Which of the following shows the best use of tone when writing a routine request?

A) "I need a copy of the budget."

B) "Send me the latest version of the budget."

C) "Can I have the budget by Tuesday?"

D) "I need you to email the budget immediately."

E) "Please send me a copy of the budget."

15) When determining the format for a message, a direct approach would work best under which conditions?

A) The audience will likely comply.

B) The audience might be upset with the news.

C) The audience has little time to read an explanation before reading the news.

D) The audience will probably not agree with the news.

E) The audience has little understanding of the reason for writing.

16) Which of the following will improve the likelihood of getting the desired response?

A) Ask the audience for their feelings on the topic.

B) State exactly what you want.

C) Explain to the audience what you are working on and ask for their help.

D) Tell the audience how the information will be used.

E) Tell the audience who the information will be forwarded to.

17) In a direct request, where is the request explained in detail?

A) In the opening line of the communication

B) In the opening paragraph of the communication

C) In the body of the communication

D) Repeated several times throughout the entire communication

E) At the close of the communication

18) Which of the following is the best way to handle multiple requests when responding to requests from a reader?

A) Send a new message for each request.

B) Use a new paragraph in the body of the message for each request.

C) Discuss the most important request first in the body of the message.

D) Put all the requests in one long paragraph.

E) List the request on an additional page.

19) Telling the audience about relevant deadlines and how you can be reached should be done in which section of the direct formatted message?

A) Opening paragraph

B) Immediately after the explanation of what you want

C) In the body of the message

D) In the closing paragraph of the message

E) In the paragraph above the close that explains information relating to your request

20) What should you do when developing a routine request or a positive message?

A) Slowly build up to the request or main idea

B) Not assume that your audience will comply

C) Demand action to ensure compliance

D) Be non-specific when stating what you want

E) State precisely what you want