1. When initiating the Conflict Resolution Process, which steps should be included? Select all that apply

a. Focus on needs, fears and problems of those involved

b. Ask for input and clarification.

c. Discipline and write-up the at-fault employee(s)

d. Find a compromise that does the most good for all concerned.

2. As a manager, your first responsibility is to recognize the signs of conflict as early as possible. True or False

3. The Conflict Resolution Matrix should only include major issues, allowing the minor issues to resolve themselves. True or False