1 When lecturing to MBA students or executives, most faculty members will dress in a more businesslike fashion. This reflects the ____________of the university. *

a Price

b Processes

c Physical evidence

d People

2 _____ is often achieved through technological leapfrogging. *

a Flanking attack

b By pass strategy

c Frontal attack

d Encirclement attack

3 Companies should work on _____ level to ensure future customer loyalty; a business must aim to surprise and delight customers in the future. *

a Potential

b Augmented

c Expected

d Generic

4 A company with a low but increasing _____ can demonstrate to distributors the need for increased shelf space and availability. *

a Market share

b Prices

c Losses

d Cost

PS: i have checked with chegg i can post 4 mc or t/f question per post. Thank you