1. When managers establish a structure of work relationships that determines how their employees will cooperate and act collaboratively to achieve organizational goals, they are PRIMARILY ________. a. leading b. organizing c. planning d. controlling

2. Which of the following is NOT one of the managerial roles identified by Henry Mintzberg? a. negotiator b. optimizer c. liaison d. monitor

3. The managerial role of a ________ is BEST described as giving direct command and orders to subordinates. a. figurehead b. liaison c. monitor d. leader

4. According to Mintzberg, a manager is acting as a ________ when she launches a new organizational advertising campaign to promote a new product. a. figurehead b. disseminator c. spokesperson d. negotiator

5. When a skilled manager moves from one company to another he will MOST LIKELY have to refine his ________ skills. a. technical b. conceptual c. monitoring d. human

6. ________ skills enable managers to lead and control the behaviors of other people and groups. a. Conceptual b. Technical c. Human d. Analytical

7. A company is looking to hire a person that will need to work with five others on a project. The open spot is due to an employee abruptly leaving. In her exit questionnaire, she wrote that the other team members were impossible. During the interview process, which question would BEST help the company find the best person for this position? a. Do you like trying new things? b. Are you a worrier? c. Do you believe your actions affect your fate? d. Do you have sympathetic feelings for others?

8. Individuals likely to experience negative moods at work, feel stressed, and generally have a negative orientation toward the work situation are said to be ________. a. unmotivated b. pixilated c. low on neuroticism d. high on neuroticism

9. ________ is the trait that captures the distinction between individuals who get along with other people and those who do not. a. Conscientiousness b. Openness to experience c. Agreeableness d. External locus of control

10. Which of the dimensions of personality do competence, order, and self-discipline fall under? a. agreeableness b. neuroticism c. conscientiousness d. extraversion

11. A low level of agreeableness would MOST LIKELY be an asset for a ________. a. drill sergeant b. FBI agent c. prosecuting attorney d. football player

12. Individuals high on ________ are more likely to feel good at work and be satisfied with their jobs. a. extraversion b. introversion c. affectivity d. socialization

13. The collection of feelings and beliefs that people have about their organization as a whole is known as organizational ________. a. loyalty b. commitment c. satisfaction d. attitude

14. The cognitive component of a worker's attitude is the employee's ________. a. feelings about his or her job or organization b. beliefs about the job or organization c. thoughts about how to behave in his or her job or organization d. ethical stance on his or her job or organization

15. How people feel at the time they are actually performing their jobs is referred to as work ________. a. attitudes b. moods c. behaviors d. work values 16. The ________ component of a worker's attitude reflects his thoughts about how to behave on the job. a. affective b. cognitive c. behavioral d. extrinsic