1) When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the function of the management process. A) planning B) leading C) controlling D) organizing 2) is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A) Labor relations B) Human resource management C) Behavioral management D) Organizational health and safety management 3) In most firms, line managers work in conjunction with HR managers when A) visiting college campuses to recruit B) interviewing job applicants C) administering preemployment tests D) testing employees for drugs 4) Globalization, competition, and technology have led to which of the following trends in human resource management? A) HR managers primarily focus on providing transactional services like recruiting and hiring. B) Metrics used to measure employee potential have been replaced by standardized testing. C) HR managers assist top management with developing and implementing new strategies. D) Employee contracts are frequently used by HR managers to protect the interests of the firm. 5) Strategic human resource management refers to A) formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims B) planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage C) emphasizing the knowledge, education, training, skills, and expertise of a firm's workers D) extending a firm's sales, ownership, and manufacturing to new markets