$1.$When resolving conflict, it is important for managers to possess strong mediation skills, such as being open$-$minded and nonjudgmental.

$(1$ Point$)$

True

False

$2.\_\_\_\_\_\_\_\_$ conflict is destructive, and focused on emotions and differences between two parties.

$(1$ Point$)$

Values

Information

Dysfunctional

Constructive

$3.$Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict?

$(1$ Point$)$

Compromising

Avoiding

Competing