$1.$ When you write messages that request information or action and think your request will be received positively, use the $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ organizational strategy.$$

$2.$ When a company receives a claim and decides to respond favorably, the response message is called a$($n$)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

$3.$ Business communicators should use the $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ organizational pattern to deliver bad news when the news will be personally upsetting.$$

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$4.$ A neutral or positive opening that reduces shock or pain and does not reveal the negative news is called a$($n$)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

$5.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ is defined as the ability to use argument or discussion in attempting to change an individual's beliefs or actions.$$

$6.$ To establish $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_,$ show your reader that you are telling the truth, are experienced, and know what you are talking about.$$

$7.$ Instructions or directives to subordinates often require little persuasion and are, therefore, usually arranged in a$($n$)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ pattern.$$

$8.$ Based on their function, most business reports fall into two broad categories: informational or $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

$9.$ Primary data can be generated through $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_,$ interviews, observation, and experimentation.

$10.$ The two most common citation formats are those presented by the $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ and the

American Psychological Association $($APA$).$