HELP PLEASE.

Chapter 06: Aplia Assignment 2. Request, Response, and Instruction Messages Business letters can be used to request information or action. Familiarize yourself with the organization of these direct request letters so that you can communicate your purpose and achieve a positive outcome. The opening of a direct request letter should _explain the request logically or express a polite command. Read the following scenario, and answer the following question. The office manager asks you for advice on how to structure a request letter with numerous questions. What advice would you give? Itemize or bullet Information and questions and use parallel form for balanced construction Put a question mark after a disguised command. Ask easy yes or no questions. The quality of information obtained from a request fetter depends on the clarity of the Inquiry, what techniques can you use to make your request clear? Check all that apply Itemize information to improve readability Organize your Ideas Use the recipient's first name. O Set an end date when appropriate E Frame your request logically In the workplace, you will often write messages that reply directly to requests for Information or action. Using the direct message pattern will help you respond clearly and effectively, Complete the following sentence with the best choice. Effective direct reply letters Read the following selection, and answer the following question. Dear Ms. Hunter: Subject: Credit Reimbursement Request for Account #45673 Your account will be credited for the erroneous charges. Thank you for bringing this error to our attention. You will receive credit notification by mail in 5-7 working days. True or False: This is an effective beginning for a direct reply letter. True OO False Which technique should you use to promote your business when responding to a customer's inquiry? Satisfy the inquiry and take the opportunity to introduce another product as well. Use "we" language to promote recognition. Start the letter with a sales pitch. What strategies should a direct response message use? Check all that apply. Identify the reason for writing in the subject line and any previous correspondence. Help readers find additional Information by providing clear references. Respond to angry Inquiries with vague answers. Close with an open-ended question to promote dialogue. Place the most important information first. Complete the following sentence with the best choice. Online customer reviews may serve as a free and efficient quality control system. Which of these guidelines should you follow when responding to customers online? Check all that apply. Own up to problems and mistakes. Be open about when and how you will improve the situation. State your name and position. Do not argue or assign blame. Defend your company. Read the following selection, and answer the following question. wer Dear Dr. Chaos: Subject: Instructions to Activate Your New ACME Death Ray I am sorry to hear that the last page of your ACME Death Ray instruction manual was eaten by your pet alligator. To activate your device, follow these steps: 1. Locate the big, red button in the center of the command console. 2. Press the big, red button. 3. Rain fiery death upon your enemies. Please contact us if you run into any more difficulties, and thank you again for using ACME for all your world-domination needs. True or False: This is an effective organization for an instruction message. True False