Question: 1 Where did BPM originate from? 2 How does the mystery begin? 3 List the five factors of ambiguity and their relationship to reality. 4

1 Where did BPM originate from?

2 How does the mystery begin? 3 List the five factors of ambiguity and their relationship to "reality".

4 In the Iceberg Syndrome, what are the six different viewers' perspectives that appear above the water line?

5 Why is People Change Management important and how much effort should a BPM program put

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