$1.$ Which employee behavior below would be a demonstration of integrity?

a$.$ Declining to spread rumors about a coworker

b$.$ Overstating abilities on a resume

c$.$ Taking credit for someone else$$s idea

d$.$ Taking money from a coworker$$s drawer for a can of soda

$2.$ Which of the following are components of competency?

a$.$ Skills

b$.$ Behaviors and skills

c$.$ Knowledge and skills

d$.$ Behaviors, knowledge, and skills

$3.$ Competencies must be $\_\_\_\_\_\_\_\_\_\_.$

a$.$ measurable only

b$.$ observable only

c$.$ measurable and observable

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d$.$ none of the above

$4.$ An employee who has demonstrated a competency but fails to perform the

competency appropriately is demonstrating lack of $\_\_\_\_\_\_\_\_\_\_.$

a$.$ honesty

b$.$ integrity

c$.$ knowledge

d$.$ skill

$5.$ Ethics are associated with an individual$$s $\_\_\_\_\_\_\_\_\_\_.$

a$.$ character

b$.$ customs

c$.$ character and customs

d$.$ principles of rights and wrongs

$6.$ Which one of the following is considered an ethical behavior?

a$.$ An employee is late to work due to a traffic accident on the highway. On

the timesheet, the employee writes down the time she should have arrived

at work and not the time she actually arrived.

b$.$ An employee gives out his toll$-$free work phone number to family members

who live out of state so they can call him at work at no charge.

c$.$ An employee$$s son needs a set of colored markers to complete a school

project. Although the mother has access to these types of markers in the

office supply cabinet, she stops at Wal$-$Mart on the way home from work

to purchase a set.

d$.$ An employee wants a day off from work to run some errands. He has sick

time available but no more available vacation time. He calls in sick to get

the day off.

$7.$ The ability to spring back or rebound from adversity or catastrophe is one

definition for $\_\_\_\_\_\_\_\_\_\_.$

a$.$ resiliency

b$.$ respect

c$.$ reliability

d$.$ responsibility

$8.$ Proper acceptance, courtesy, or the acknowledgment of one$$s rights is one

definition for $\_\_\_\_\_\_\_\_\_\_.$

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a$.$ resiliency

b$.$ respect

c$.$ reliability

d$.$ responsibility

$9.$ An employee is late nearly every day, but he always has an excuse $-$ traffic, his

kids, his clothes weren$$t ironed, etc. What can be said about the employee?

a$.$ He is respectful because he explains his tardiness.

b$.$ He is resilient because none of those things get him down.

c$.$ He is unreliable because he is never there when he should be$.$

d$.$ He is not resilient because he can$$t bounce back in the mornings.

$10.$An employee who is very good at her job takes $6$ smoking breaks per day, each

lasting about $10$ minutes. Her workplace allows two $15-$minute breaks per day.

Her supervisor has not objected and always knows where the employee can be

found. Based on the information provided, is this employee demonstrating

professionalism?

a$.$ Yes, because she is reliable; she is where she says she will be$.$

b$.$ No$,$ but her behavior is excusable as she is addicted to nicotine.

c$.$ Yes, because professionalism is about the quality of her work.

d$.$ No$,$ because she is stealing time from the company.

$11.$Why is it a good idea to check off items on your $$to do$$ list as you complete

them?

a$.$ So you can show the boss what you$$ve done.

b$.$ To give yourself a feeling of accomplishment.

c$.$ So that you won$$t forget and do them again.

d$.$ To prove you don$$t waste company time.

$12.$Which of these is an example of negative non$-$verbal communication?

a$.$ Eye contact

b$.$ Nodding head

c$.$ Folded arms

d$.$ Taking notes