1) Which is the most accurate statement about the use of memos?

	Memos are commonly addressed to people outside a company.
	Memos provide appropriate formality for the workplace.
	The direct approach is best for memos.
	Memos should be sent via paper rather than email.

2) How should a memo be formatted?

	do not use paragraphs
	single-space within paragraphs and double-space between paragraphs
	double-space within and between paragraphs
	indent the first line of a paragraph

3) A transmittal memo does which of the following?

	distributes bad news to the recipients
	distributes good news to the recipients
	accompanies long reports or proposals
	distributes both bad and good news to the recipients

4) What is the best approach for conveying bad news?

	Place an apology at the very end of the letter.
	Use phrasing such as "I regret" or "We're sorry."
	Use "you" to place responsibility on the reader.
	Never use passive voice.

5) Which is an effective strategy for writing an effective sales letter?

	Begin with a long and detailed introduction.
	Exaggerate claims.
	Clearly state any benefits for the reader.
	Avoid asking the reader to take action.

6) Where do the parts of the standard block letter format appear?

	An enclosure notation, if included, appears before the complimentary closing.
	The heading appears above the date.
	The sender's address is omitted.
	The sender's signature appears above the complimentary closing.