1. Which measuring performance approach is best fitted for a worker in a regimented fast food restaurant where the manager is always present?

	Results approach
	Comparative approach
	Quality approach
	Behavioral approach

2. The rule of thumb is that there shouldn't be any surprises in a performance review - it shouldn't be the first time an employee is getting criticism or learning she isn't performing up to standards.

TRUE OR FALSE

3. According to Ensuring Transfer of Training, employees can do well in a training environment but then struggle transferring those skills or knowledge into their job and forget or don't retain the information due to various factors. Which of the following is NOT a primary factor in the transfer of training?

	Presentation methods
	Manager support
	Climate of transfer
	Self-management skills

4. Organizations that introduce _____ rating systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains.

	forced distributions
	paired comparisons
	critical incident
	alternation