Question: 1. Which one is considered a core (operational) business process? A) Human Resource B) Information Systems C) Engineering D) Finance 2. Which one is less

1. Which one is considered a core (operational) business process? A) Human Resource B) Information Systems C) Engineering D) Finance 2. Which one is less likely a KPI for the sales department? A) profit margin B) sales growth C) average time for customer conversion D) achievement rate of sales target 3. Which of the following is NOT a potential conflict between the sales and operations departments? A) level of product variety B) inventory level C) accounts receivable days D) level of customization

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