1. Which strategy does the following paragraph most use to develop coherence?

70 percent of todays occupations will be taken over by robots. They possess artificial cognition, cheap sensors, machine learning, and distributed smarts. They will transform all jobs, from manual labor to knowledge work.

Group of answer choices

Repetition of key ideas by using similar expressions

Use pronouns to refer to previous nouns

Show connections with transitional expressions

2. Which of the following options is NOT a key goal when communicating bad news?

Group of answer choices

To demonstrate an equitable and unbiased decision-making process.

To structure the message so the reader overlooks the bad news.

To maintain a reputation as competent and qualified worker.

To make sure your audience understands the message without the need for additional clarification.

3. To increase comprehension, paragraphs in business messages should be no longer than:

Group of answer choices

10 lines

3 lines

8 lines

5 lines

4. In 1982, seven people died after taking extra-strength Tylenol capsules that had been laced with potassium cyanide, a deadly poison. In response, Tylenol quickly pulled 31 million bottles of medicine from store shelves and offered a $100,000 reward for information about the killer.

Which of the following organizational strategies is best suited to conveying this message to consumers?

Group of answer choices

The indirect strategy

The direct and indirect strategies are equally appropriate

The direct strategy

5. Which of the following statements best exemplifies objective language for a refusal letter?

Group of answer choices

Our records indicate that you failed to submit a completed application by August 15.

Unfortunately, we cannot accept any applications past the deadline of August 15.

Our posting clearly states a deadline of August 15.

You should have sent in your application by the August 15 deadline.