1. Which structural boundary impedes communication and interaction between organisational members who work at different functional departments?

a. Vertical Differentiation b. Horizontal Differentiation c. Geographic d. External

2. Division of labour leads to organisational:

a. Repetition b. Multiskilling c. Concentration d. Efficiency

3. Benefits of a bureaucracy include all of the following, EXCEPT:

a. Efficiency b. Discretion c. Stability d. Impartiality

4. Organisation design is concerned with constructing and changing an organisation's structure to primarily

5. In relation to complexity, vertical differentiation refers to the:

a. Height of specialisation b. Depth of structure c. Width of professionalism d. Complexity of management

6. According to Mintzberg, there are how many basic parts to an organisation?

a. 3, with 1 dominant section b. 4 with no dominant sections c. 5 with 1 dominant section d. 5 with 2 dominant sections

7. In relation to complexity, horizontal differentiation considers the number of:

a. layers of management in the organisation b. subordinates that a manager can effictively supervise

c. different occupational groupings within the organisation d. geographically dispersed facilities that report to the manager

8. The key element of a machine bureaucracy is:

a. layers of managerial responsibility b. standardisation of work processes c. set of autonomous self-contained units d. significant reliance on technostructure

9. Which of the following statements about centralisation are true?

1. it motivates employees by allowing them to participate in decision making

2. it looks at decision discretion

3. it exists when managerial decisions are concentrated at the top

4. it facilitates quick action resulting from decisions made by those closest to the issue

5. it is concerned only with formal structure

a. 1, 4 b. 2, 4 c. 3, 4 d. 2, 3, 5

10. A health service that wishes to move to a decentralised organisational design needs to be aware

1. they will require more managers

2. personality issues amongst staff will increase

3. they will need more elaborate information systems

4. the risk of costly bad decisions will reduce

5. additional training of selected employees will be required

a. 1, 3 b. 2, 4 c. 1, 3, 5 d. 2, 3, 5