Question: 1. Why do firms outsource project work? 2. How can outsourcing increase the quality of work performed? 3. What are the best practices used by

1. Why do firms outsource project work? 2. How can outsourcing increase the quality of work performed? 3. What are the best practices used by firms to outsource project work? 4. What does the term escalate refer to and why is it essential to project success? 5. Why is the principled negotiation approach recommended for negotiat- ing agreements on projects? 6. What does the acronym BATNA refer to and why is it important to being a successful negotiator? 7. How can a project manager influence customer expectations and perceptions

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