$1.$ Why is it difficult to define quality?

$2.$ Briefly discuss the eight dimensions of quality. Does this improve our understanding of quality?

$3.$ Select a specific product or service, and discuss how the eight dimensions of quality impact its overall acceptance by consumers.

$4.$ Is there a difference between quality for a manufactured product and quality for a service? Give some specific examples.

$5.$ What are the three primary technical tools used for quality control and improvement?

$6.$ Are internal failure costs more or less important than external failure costs?

$7.$ Explain why it's necessary to consider variability around the mean or nominal dimensions as a measure of quality?

$8.$ Suppose you had to improve service quality in a bank credit card application and approval process. What critical to quality characteristics. Would you identify? How could you go about improving this system?

$9.$ What are the internal customers of a business? Why are they important from a quality perspective?

$10.$ How would quality be defined in the following organization?

a$)$ Health$-$care facility

b$)$ Department store

c$)$ Grocery store

d$)$ University Academic Department