Question: 1. Why is listening considered such an important skill? 2. Explain the difference between hearing and listening. 3. How might a person with a relational

1. Why is listening considered such an important skill? 2. Explain the difference between hearing and listening. 3. How might a person with a relational listening style want to adapt his or her language when speaking with someone who has a task-oriented listening style? 4. Your friend calls you, upset because she has been laid off from her job. What should you say to her? What should you not say

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