Question: 1- Why is technical communication important in the workplace? 2- what are the Implications of the Audiences Cultural Background? 3- what are Goals, audience reactions,

1- Why is technical communication important in the workplace? 2- what are the Implications of the Audiences Cultural Background? 3- what are Goals, audience reactions, audience resistance? 4- how to support your claims with convincing evidence? 5-Email and Text Messages parts, tone, ethics, and legal issues, and formatting (ch 14, Lannon)? 6- When and how to use: memos (3 types) and letters (types) 7-Memo and Letter: tone, purpose, audience, parts, and formatting 8-What are some elements a claim letter must have?

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