Question: 1 . Why was change needed at Amazon? 2 . What design decisions ( scope and origin ) were made in this case? 3 .

1. Why was change needed at Amazon?
2. What design decisions (scope and origin) were made in this case?
3. What was the type of change described in this case?
4. What were the advantages and disadvantages of those decisions?
5. Was the change initiative successful?

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