Question: Why was change needed at Salesforce.com? What design decisions (scope and origin) were made in the case of salesforce? What was the type of change

  1. Why was change needed at Salesforce.com?
  2. What design decisions (scope and origin) were made in the case of salesforce?
  3. What was the type of change described in the case of salesforce?
  4. What were the advantages and disadvantages of those decisions?
  5. Was the change initiative successful

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