1. With the changes taking place in the shipping industry, what were the ship owners' motivations for outsourcing vessel and crew management to third-party ship managers? 2. How was Eurasia able to differentiate itself from the competition? 3. What is Total Quality Management (TQM), and why was it an appropriate organisational change mechanism for Eurasia? 4. How was managements' commitment crucial to the success of Eurasia's TQM effort?

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Eurasias Rise in Ship Management Outsourcing Differentiation and TQM 1 Motivations for Outsourcing Ship Management The shipping industry has undergone significant changes prompting ship owners to outs... View the full answer