1. Write a daim letter to Mrs. Smith. Explain an error and request replacement shirts. 2. Here are the details of the letter: You open the box of the monogrammed shirts you ordered online for the servers at your new hotel: The shirts are the right color, style, and sizes, but the monogrammed name on the shirts, "Greenway West Hotel," is misspelled. You ordered these shirts from the company Rite Uniforms, so you call the company and talk with a customer service representative, Suzanne Miller. Send Ms. Miller a claim letter on your company letterhead. Explain the error and request replacement shirts. It is expected that Ms. Miller will have a positive response; therefore, use the direct approach. That is, you can start the message straight from the topic itself. Checklist Use the following checklist before sending your letter: Opening The salutation is formal. Begin directly and tell what you need. Body The situation is clearly described so Ms. Miller can understand your claim. You attached the invoice that shows the correct spelling. You explain the error without sounding Closing Tell Ms. Miller what you expect Rite Company to do. End positively, creating goodwill Proofreading: Are there any punctuation, grammar, or mechanical errors? Are there any spelling or word choice errors (e.g, their/there)? Are there any style errors (eg, clichs, discriminatory or negative language)