10 16:20 Question 1 (Marks: 10) Multiple-choice questions: Select one correct answer for each of the following in your answer booklet, write down only the number of the question and next to it, the number of the correct answer Q.1.1 This type of failure happens when the design of the process is found to be wrong or (1) inadequate, for example, a particular model of Samsung is withdrawn due to design error which caused a potential fire hazard. (1) Design failure. (2) Facility failure (3) Staff failure. Supplier failure (5) Customer failure. Q.1.2 (1) The information obtained through a job analysis is put in a specific format and provides insights into the contents of the job. (1) Job analysis. (2) Job specification (3) Job description (4) Job requirements. (5) Job details. Q.1.3 (1) Products which have unique characteristics for which consumers will make a special purchasing effort (1) Convenience products. (2) Shopping products. (3) Speciality products. (4) Market products. (5) Need-satisfying products 3000 1:19 20 Q.1.4 (1) Refers to the range of the number of items produced by the operation over a given period of time (1) Volume of output (2) Variation of output. (3) Variety of output Transformation process (5) Transmission process Q.1.5 (1) Staff members are moved to new jobs as a means of enriching and stretching the staff member, given the staff member knows their current job well. Job development (2) Job enrichment (3) Job enlargement (4) Job rotation (5) Job shadowing Q.1.6 Any group against which people can evaluate their own behaviour and purchasing (1) patterns. (1) Cultural groups (2) Family (3) Reference groups. Opinion leaders (5) Friends. Q.1.7 (1) Which of the following may be classified as a current asset? Debtors. (2) Delivery vehicle. (3) Mortgage bond. (4) Secured loans. (5) Marketable security 2020 19:20 Q.1.8 (1) An inventory control system where each item in the inventory is checked or reviewed at fixed intervals and is supplemented by an order to bring the inventory level to its maximum again (1) Materials-requirements planning (2) Just in time. (3) System of fixed-order quantities (4) Cyclical-ordering system (5) Quick response system Q.1.9 (1) This type of operational planning may cover the medium-term needs of the business including budgeting, the purchasing and supply system and organisation thereof, purchasing and supply methods, negotiation and development of human resources (1) Strategic level planning (2) Tactical or middle-management planning. (3) Operations level planning (4) Operational planning (5) Short-term planning (1) Q.1.10 This is in fact a production or operations scheduling system and not an inventory control system. It eliminates the holding of inventory and is based on requiring suppliers to deliver materials of the right quality to the business on the day they are needed and where they are needed. (1) Cyclical-ordering system. (2) Materials-requirements planning (3) Just in time (4) System of fixed-order quantities. (5) Quick response system