10. Please assess the following statements: 1) Type I errors are those which occur when nothing was done, yet a decision to do something should have been taken as the situation did indeed warrant it. II) Internal benchmarking is, for example, a comparison between an operation in different business units of the same firm A I and Il are true B. I and II are false C. I is true and II is false D. I is false and II is true 11. Which of the following statements is wrong about the supplier interface? A. The supplier interface will need to issue formal purchase orders to be able to handle individual transactions B The supplier interface has both a long- and short-term function C. The supplier interface is concerned with managing the supplier experience to ensure appropriate supply D. The supplier interface is used to manage incoming raw materials, production scheduling and delivery to customers 12. Operations may produce goods and services ahead of firm orders. This is called: 13. The 'bathtub' curve indicates failure probability. Which stage is not normally associated with the A. Make to stock 8. Provision stocking C. lead driven supply D Make to order 'Wear-out' where failure increases due to age. Pulling the plug' where production is halted due to unacceptable level of failures. C. 'Normal-life' where few failures occur D.Infant-mortality' where failures occur early. 14. The