Question: 10 points Save Answer A team has been pulled together in a call centre service organization to work on a new process improvement project for

10 points Save Answer A team has been pulled together in a call centre service organization to work on a new process improvement project for the client service experience. The team lead on this project is Sharma from the Montreal office. She has 3 year's experience on various customer service excellence projects. Sharma has worked on projects with Sabille, but has never worked with the others. Donna has worked with Mohammed. No one else has worked with other members of this team. Sandra has been given a very tight deadline to get this project completed. Describe the likely behaviours this team will experience working on this project, in each of its 5 phases of team development

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