10. Research has shown that the only message that counts is the message that is received and understood. *

True

False

11. The key to vocal variety is to vary your volume, pitch, emphasis and rate. *

True

False

12. When creating text or graphic slides, it is important to to keep content and graphics as simple and readable as possible. *

True

False

13. Presenting with the help of a speech outline or notes is the least effective delivery mode. *

True

False

14. Your own views and personal communication style takes precedence over the interest and preferred communicaiton style of your company. *

True

False

15. In general, most buisness messages are written using a formal tone. *

True

False

16. Using the active voice in writing makes a communication more direct and easier to read. *

True

False

17. Usling list and bullets to replace conventional sentences and paragraphs slows down the reading processs. *

True

False

18. The audience-centered approach to business messages means you adopt the "you" attitude. *

True

False

19. You can improve the clarity of your messages if you break up overly long sentences into shorter sentences. *

True

False

20. A message that is intended to mislead or manipulate the audience is unethical, even if content is true. *

True

False