10. When reviewing an EOB or RA, the If a claim was denied due to medical necessity the medical assistant should can identify why a claim was denied. "talk to the business supervisor to determine if the patient can billed for the services. "contact the patient to make sure that they understand that the procedure was not covered. submitted. review the documentation to determine if the correct diagnosis and procedure codes were d. obtain the correct insurance plan information. When a claim has been denied and the provider feels that it was coded correctly, an appeal letter should be sent including which of the following? a. Identity of the denied claim. A statement from the provider detailing the medical reasoning for performing the procedure. Additional medical reports