10.

Which primary activity in the value chain is concerned with the design of products and production processes?

		Research and development
		Marketing and sales
		Materials management
		Production
		Company infrastructure

11.

Six Sigma is a quality and efficiency program derived from the concept of Total Quality Management, and was widely used in Japan before acceptance in the U.S.

True

False

12.

Porter's Five Forces model did not recognize one force, which is:

		the power of complement providers.
		the risk of entry by potential competitors.
		the intensity of rivalry among established companies within an industry.
		the bargaining power of suppliers.
		the threat of substitutes.