Question: 10 . You are a knowledge worker at a manufacturing company in Vancouver. Your department manager has asked the IT specialists to build a small

10. You are a knowledge worker at a manufacturing company in Vancouver. Your department manager has asked the IT specialists to build a small information system to keep track of customer returns. The manager wants to be able to quickly see which customers have made returns and which products have been returned the most often. The manager would also like to be able to compare product returns by month for the past year and display that on a graph. The IT specialists are very busy right now and dont have time to help. You tell the manager that you and your team can build the information system he requires but he is hesitant to let you do that. How will you convince him that you and your team are capable of building the information system?

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