11)

Client Access servers do not store nor queue any email messages. They simply proxy and redirect connections.

(1pts)

True False

12)

___________________ with your users is probably one of the most important things you do, keeping them informed and delivering good customer service.

(Select 1)(1pts)

Communicating

Conversing

Speaking

Chatting

13)

Exchange Server provides the underlying ___________________ necessary to run a messaging system.

(Select 1)(1pts)

network

technology

infrastructure

foundation

14)

The number-one reason for server downtime is which of the following?

(Select 1)(1pts)

To install hardware upgrades.

To inventory the types of data being stored on the server periodically and how that data is being used.

To apply updates and fixes to the operating system or to the applications running on the server.

To verify that the server is operating under the recommended environmental conditions.

15)

Before calling Microsoft Product Support Services (PSS), you should do the following. (Choose all that apply.)

(Select 2)(1pts)

Keep copies of all error messages.

Replace any component that you believe might be defective.

Perform a complete backup if possible.

Shut down the system completely.