Question: 11 Define and decribe the functionality of customer relationship management(CRM) systems. 12 Discuss the revolution in Internet marketing technologies. What are the three main broad

12 Discuss the revolution in Internet marketing technologies. What are the three

11 Define and decribe the functionality of customer relationship management(CRM) systems. 12 Discuss the revolution in Internet marketing technologies. What are the three main broad impacts the Internet has had on marketing

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