11- Departments within an organization are functionally ________. *

a- Individualistic

b- Independent

c- Interdependent

d- Impartial

12- Each type of business organization can be distinguished from others by looking at who owns it, who controls it, who is responsible for any losses, and ________. *

a- Who are the customers

b- How it is skillful

c- How it is financed

d- Who are the suppliers

13- All of the following are examples of communication with the customers, except ________. *

a- Arranging a meeting for senior managers to discuss a business strategy

b- Responding to customer complaints face to face

c- Arranging a delivery date over the phone

d- Advertising products and prices on posters

14- A ________ has one or more shareholders but will only sell shares to people known to the existing shareholders. *

a- Private limited company

b- Public limited company

c- Private agencies

d- Public corporation

15- Which of the following questions does not belong to the organizational structure? *

a- Who specializes in which tasks?

b- What are the organizational goals?

c- Who is in charge of whom?

d- Who is responsible for making decisions?