11. For coaching to be effective, it must:

	a.	include two-way communication.
	b.	be structured.
	c.	be critical in nature.
	d.	All of these choices are correct.

12. Causal attribution theory describes:

	a.	the process by which people assign causes for their own, and others, behavior.
	b.	the process by which people assign causes for their own, but not other people's, behavior.
	c.	the process by which people assign causes for other people's behavior, but not their own.
	d.	None of these choices are correct.

13. Which of the following interpersonal skills are necessary for effective coaching?

	a.	Immediacy
	b.	Objectivity
	c.	Planning and goal setting
	d.	All of these choices are correct.

14. The fundamental attribution error refers to:

	a.	the tendency to overattribute a behavior to a cause within the person, rather than to the situation.
	b.	the tendency to overattribute a behavior to a cause within the situation, rather than to the person.
	c.	the tendency to show bias toward people who are different from yourself.
	d.	the tendency to remember recent employee behaviors better than ones that occurred some time ago.

15. After a performance problem has been identified in a coaching analysis, the supervisor should:

	a.	talk to HR to get their view.
	b.	decide if it is worth the time and effort to deal with the problem.
	c.	immediately tell the employee to fix the problem.
	d.	take several weeks to see if the problem goes away by itself.