11- Information such as customer feedback and performance is passed up the chain of command. *

True

False

12- An increasing number of businesses are becoming flatter and decentralized. *

True

False

13- Two-way communication involve direct feedback from the receiver of the information or message. *

True

False

14- Major decisions that affect the entire organization are generally taken by the employees who are at the lowest level in the organizational hierarchy. *

True

False

15- Messages and information cannot be transmitted electronically. *

True

False