11) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answer the question. 11) Routine business messages A) are never challenging to write B) require you to persuade your audience C) necessitate thinking about how to prevent your audience from being upset D) require that you be clear, complete, and respectful E) can be very lengthy and quite complicated 12) 12) The direct approach A) is the better choice for most requests B) takes more time to get to the point gives your audience less time to procee your message D) is less polite E) is less assertive 13) 13) A "you" perspective A) makes the audience feel more positive about taking the time to perform your request B) avoids use of the word "you C) involves considering the situation from your own perspective D) consists simply of abundant use of the word "you" in your message E) is only necessary in persuasive messages when you think your audience will be resistant to your request 18) 18) A(n) is a message acknowledging that you have received information or checking that you have understood information correctly. A) goodwill message B) condolence C) announcement D) daim E) confirmation