Question: 11) Short Answer Question: 1) Please list and discuss the Four Types of Processes used to produce goods and services. (3 Marks) Give one example

11) Short Answer Question: 1) Please list and discuss the "Four Types of Processes" used to produce goods and services. (3 Marks) Give one example to support your answer. (1 Mark) * III) Long Answer Questions: 2) In detail, please discuss the quality philosophies and principles of Deming, Juran, and Crosby. (3 Marks) Describe the concepts and philosophy of ISO 9000:2000. Give one example of how a company benefits from utilizing this philosophy. (3 Marks) *

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