12) A. MULTIPLE CHOICE: For the question below, select the letter corresponding to the most appropriate answer. (3 points)

Verbal communication means

Group of answer choices

communication that uses words.

communication that uses gestures.

communication that uses action verbs.

only spoken communication.

13) A. MULTIPLE CHOICE: For the question below, select the letter corresponding to the most appropriate answer. (3 points)

An effective e-mail subject line should always

Group of answer choices

be written in all capital letters.

be meaningful to the reader.

be a complete sentence.

(all of the above)

15) A. MULTIPLE CHOICE: For the question below, select the letter corresponding to the most appropriate answer. (3 points)

Which of the following is an effective way to use critical thinking in business?

Group of answer choices

Expand my level of self-awareness by asking appropriate questions

Accept new information only when it matches my current thinking

(both of the above)

(none of the above)

16) A. MULTIPLE CHOICE: For the question below, select the letter corresponding to the most appropriate answer. (3 points)

Effective critical thinking involves

Group of answer choices

believing everything one thinks.

not believing everything one thinks.

believing ones parents.

believing everything that an instructor teaches.