Question: 12. How does a use case diagram help to define the project's scope? [1 Mark] 13. The Guide to the Project Management Body of Knowledge

12. How does a use case diagram help to define the project's scope? [1 Mark] 13. The Guide to the Project Management Body of Knowledge defines nine knowledge areas for understanding project management. Explain any five (5) of these areas. [5 Marks) 14. Outline the steps/guide involved developing a stakeholder analysis. [6 Marks] 15. The project manager is responsible for many things. In addition to acquiring human resources, the project manager must also focus on the project environment. Explain four (4) dimensions of the project environment. [8 Marks) 16. Explain three (3) types of cost-reimbursable contracts in procurement [3 Marks) 17. Define Work Breakdown (WBS). (2 Marks) 18. Explain four (4) estimation techniques used in developing a WBS. (8 Marks] 19. How does ISO define the term Quality'? [2 marks] 20. Define Product, Process and Process Quality [3 Marks) 21. What is Total Quality Management (TQM)? [3 Marks]

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