12. Job involves obtaining objective and verifiable information about the actual requirements of a job. A. description B. data C. analysis D. design 15. You're interviewing candidates for a phone-in software support service. The position requires the ability to quickly diagnose a wide variely of potential oustomer problems, As such, the best question format to use would be A. unstructured. B. siluatlonal. C. behavioural description. D. critical thinking. 6. Dramatic shifts in the composition of the labour force affect all of the following except A. methods of employee selection. B. emplayee training, compensation, and motivation. C. employee recruitment. B. methods of performance evaluation. Select the best answer for the question. 3. A interview question focuses on what a person did in a given situation. A. situational B. telephone C. panel D. behavioural description 14: is a technique that tracks employee movement patterns through various jobs: A. Tiend analysis B. Task identity C. Human resource planning D. Markov analysis 1. Your organization has computerized its accounting department, which means that many long-time employees of the department are no longer needed. At the same time, hoth the sales and the marketing departments are experiencing staff shortages. According to your text, the best strategy would be to A. transfor the oxcoss staff from accounting to the sales and marketing departments. B. outsource tho salos and marketing functions to foreign countries. C. lorminato the oxcoss stalf in accounting and hire additional employees for sales and marketing. D. torminate tho oxcoss staff in the accounting department and pay overtime to the staff in sales and marketing. 5. Typically, the job specification section describes job requirements relative to A. skill and physieal outputs. B. age and physical demands. C. skill and abilities. D. experience and physical description. 19. Today, percent of workers in Canada are part-time or self-employed. A. 50 B. 15 C. 25 D. 35 7. By the roles, skills, and careers of individuals can be effectively managed, and the various HR processes can be more clearly integrated. A. acknowledging the broader aspects of human diversity B. using a job architecture model C. increasing use of competencies D. giving special attention to social and collaborative aspects of work Select the best answer for the question. 18. Your company wishes to attract a large number of highly qualified applicants for a job opening in a very cost-effective way. Which one of the following options would you recommend? A. Union hall B. Newspaper advertising C. Word-of-mouth D. Internet 16. Which one of the following is not a typical component of a rsum? A. Education B. Previous employment C. Marital status D. Contact information 13. Which one of the following is the first step in the recruitment process? A. Planning for staffing needs B. Determining recruitment method C. Getting individual job information D. Creating a pool of potential qualified applicants 2. don't depend upon what others do and are appropriate only when there is little need for interdependent work by group members. A. Face-lo-faco toams B. Survical teams C. Sand dune teams D. Coaching groups 10. Selection is the process of A. diseriminating between candidates by using non-job-related criteria. B. attending to specific qualities that are observed in a candidate. C, identifying selected personality traits. D. choosing the individual who has the most relevant qualifications for the job. 20. The company with which you're employed increasingly fills vacancies with long-term temporaries. According to your text, a drawback to this practice is that A. there's added paperwork involved when filing employment insurance claims. B. training costs are higher than they would be for full-time employees. C. the temporary workers may take confidential information to the next employer. D. the temps will qualify for full employee benefits. 8. Which one of the following is not a reason for external recruitment? A. The lisk of empleyee sloning B. Melivalienal concerns 6. Aneed for new ideas D. Laek of qualified internal candidates 17. A team is made up of dispersed members linked through computer and telecommunications technolos A. virtual B. leadership C. sand dune D. surgical 11. Which one of the following is not an incentive for increased work performance under the job characteristics model? A. Responsibility for work outcome B. Meaningful experience of the work performed C. Knowledge of the results of the work performed D. Monetary compensation geared to output Select the best answer for the question. 9. In a job description, the question "Why does this job exist?" is best addressed under which heading? A. Job specification B. Duties and responsibilities C. Job title D. Summary of job 4. By 2031 , it's projected that percent of the Canadian workforce will be 55 or older. A. 40 B. 30 C. 35 D. 25