Question: 12. Services directed at people: A. a. are highly tangible. O B. b. are of low value. OC.c. do not require the involvement of the

12. Services directed at people: A. a. are highly tangible. O B. b. are of low value. OC.c. do not require the involvement of the user in specifying the need. O D. d. require regular communication between the supplier, the user, and supply

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