12-1. What are the different types of decisions, and how does the decision-making process work?

List and describe the different levels of decision making and decision-making constituencies in organizations. Explain how their decision-making requirements differ.

Distinguish between an unstructured, semistructured, and structured decision.

• Unstructured decisions
• Structured decisions
• Semistructured decisions

List and describe the stages in decision making.

12-2 How do information systems support the activities of managers and management decision making?

Compare the descriptions of managerial behavior in the classical and behavioral models.

Identify the specific managerial roles that can be supported by information systems.

12-3. How do business intelligence and business analytics support decision making?

Define and describe business intelligence and business analytics.

Business intelligence:

Business analytics:

List and describe the elements of a business intelligence environment.

• Data from the business environment:
• Business intelligence infrastructure:
• Business analytics toolset:
• Managerial users and methods:
• Delivery platformMIS, DSS, ESS:
• User interface:

List and describe the analytic functionalities provided by BI systems.

• Production reports:
• Parameterized reports:
• Dashboards/scorecards:
• Ad hoc query/search/report creation:
• Drill down:
• Forecasts, scenarios, models:

Define predictive analytics, location analytics, and operational intelligence and give an example of each.

• Predictive analytics:
• Location analytics:
• Operational intelligence:

12-4. How do different decision-making constituencies in an organization use business intelligence and what is the role of information systems in helping people working in a group make decisions more efficiently?

List each of the major decision-making constituencies in an organization and describe the types of decisions each makes.

• Operational management:
• Middle management:
• Super users/business analysts:
• Executive management:

Describe how MIS, DSS, or ESS provides decision support for each of these groups.

Define and describe the balanced scorecard method and business performance management.

Define a group decision-support system (GDSS) and explain how it differs from a DSS.

12-7. How much can business intelligence and business analytics help companies refine their business strategy? Explain your answer.