12)For the following indicate the approximate numerical Z values for points A, B, C, D and E.(1 points each)

A:

B:

C:

D:

E:

13)For the following types of quality costs, identify them as quality costs of Prevention (P), Appraisal (A), Internal Failure (I), External Failure (E), or Intangible (INT).(1 point each)

________Scrap________Training

________Customer dissatisfaction________Rework

________Warranty returns________Discounts

________Quality planning________Liability costs

________Supplier development________Product testing